Frequently Asked Questions

Have questions about First™? Let’s clear them up so you can get on your way to your next great business travel experience. If you can’t find what you’re looking for here, contact us at


What is First™ from American Express Global Business Travel?

First™ is a premium travel service created exclusively for high-profile, high-performing business travelers.

What are the benefits to customers using First™?

First™ offers a number of convenient benefits, including:

  • Round-the-clock direct access to a team of expert travel counselors
  • Proactive notification and problem resolution during a travel disruption such as major weather delays
  • Highly personalized service for both executives and their assistants
  • Ancillary travel services and support including upgrades, loyalty program management and visa/passport services
  • Planning and scheduling capabilities supported by the latest online/mobile technology

How do I get started with First™ from American Express Global Business Travel?

We are here and ready to help you. In order to service you better, please use this website to schedule a Welcome Call, where we will review your preferences with you, or fill in and submit the preferences questionnaire online at your earliest convenience.


What are your hours of operation?

We are available all day, every day to assist you. Please don’t hesitate to call or email when you need us.

Who should I contact if I have questions?

In your welcome packet, you will find a contact card that includes our email and a direct line to the First™ Team. If you have any questions, please speak with your company travel manager.


How do you know I am a First™ Traveler, or how do you know which First™ Traveler(s) I support?

We have gone through an on-boarding process with your company to identify all travelers enrolled in First™ and their assistants. If you are not sure if this is you, please speak with your company travel manager. Once you have confirmed you are a First™ Traveler or assistant, we invite you to set up a Welcome Call or enter your preferences using this website.

What if I support more than one person—can I call just this one number even if one of the people isn’t in First™?

Our team is only able to service First™ Travelers whom have been identified by your company. If you are unsure who is a First™ Traveler, please contact your company’s travel manager.

Now that I am, or I support, a First™ Traveler, can I continue to book travel through my company’s corporate booking tool?

Yes. We want your First™ experience to be as convenient as possible, so our travel counselors can support all itineraries booked through American Express Global Business Travel—whether arranged online or through a counselor.

Our company has been working with another group/travel counselor with American Express to book our travel—can I continue to email/call them since they already know all our preferences?

First™ has been designed to deliver a premium travel experience. For consistent service, we recommend that you book and manage all travel reservations with the First™ Team.

As an EA to a First™ Traveler, what do I have the authority to do?

As the designated travel arranger for your First™ Traveler, you have the ability to research and book trips, and make changes to your traveler’s itineraries even if they were not originally booked by you.

American Express® Cards

I have/my executive traveler has a personal American Express Card. Can you also assist with personal travel?

We can assist with personal travel as long as it is in line with your company travel policy.

I have/my executive traveler has an American Express Corporate Card. Can you assist with Card benefits?

Our travel counselors are knowledgeable about our Corporate Card products and will be able to assist you or find the right person to handle all of your needs.